Support

We take pride in providing personal, clear, and thorough support for instructors and students alike. Below you'll find FAQs and support guides. If you need further assistance, please contact us:

support@xyzhomework.com (805) 286-4768 - M-F 8-5 PT
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Frequently Asked Questions

For Students

How do I create an account and enroll in my course?
  1. Go to www.xyzhomework.com and click Student Sign Up.
  2. Sign in with the account you just created.
  3. Click Enroll in New Class and enter the Course ID from your instructor.
  4. Click the course name on your homepage to begin.

Your instructor doesn't add you — the roster fills in automatically as students enroll.

How much does XYZ Homework cost?

Every student gets a 15-day free trial, then XYZ Homework is $45 for 3 years of unlimited access.

How do I activate my account?

Your free trial gives you full access for 15 days, starting day one. To keep working — during the trial or after it ends — click Membership Alert at the top of your course, then Activate Now, and either enter an access code or pay online by card.

Once activated, your access lasts 3 years.

How do I activate with an access code?

Bought a code from your bookstore, or got one from your instructor? Click Membership Alert → Activate Now, choose Option 1 (I have an access code), and enter it. You're set for 3 years.

I paid, but my account still shows a free trial. What's wrong?

This almost always means you have two XYZ Homework accounts, and the payment went on one while you're signed in to the other.

Sign out, then sign back in with the email you used when you paid (often your school email). Still locked out? Email support@xyzhomework.com from that address and we'll connect your payment to the right account.

I can't log in, or I forgot my password.

Use the Forgot Password link on the sign-in page to reset it. Make sure you're using the same email you signed up with — it's easy to accidentally create a second account. Still stuck? Email support@xyzhomework.com.

I'm using XYZ Homework through Canvas or another LMS.

If your instructor set up XYZ inside Canvas, Blackboard, Moodle, or D2L/Brightspace, just open the XYZ link from your course in your LMS — your account is created automatically and your scores sync back to your LMS gradebook. You may still see a one-time activation step.

Where is the LatePass button when I open assignments from Canvas or another LMS?

LatePasses work the same way inside your LMS — you don't need to log in to xyzhomework.com separately. Open the assignment from Canvas (or Blackboard, Moodle, D2L/Brightspace). On the assignment's opening page, under the due date, you'll see "You can redeem one LatePass to extend the due date to…" with a Redeem LatePass button. The same option is in the More (⋯) menu at the top of the assignment.

If you don't see the button, the usual reasons are: you have no LatePasses left (your instructor sets these), your instructor turned LatePasses off for that assignment, the assignment has no due date or is due at or after the course end date, the assignment's LatePass cutoff has passed, or you already opened it in Practice mode, which blocks LatePass use. Ask your instructor if you're not sure.

How picky is the system about how I type my answers?

Pretty forgiving — extra spaces won't be marked wrong. The wording usually tells you the form expected: if it asks for an equation, type the whole thing (for example, y=2x+1); if the blank already shows y=, just enter what y equals (for example, 2x+1).

How do I graph my answer on a number line or coordinate grid?

Pick a tool first, then click the graph. To redraw, click Clear All, which erases everything you drew on that graph and can't be undone.

Watch the two graphing videos

For Instructors

Do I set up the class roster, or is it created automatically?

It's automatic — the roster fills in as students create their accounts and enroll with your Course ID.

Can I see assignments the way my students will?

Yes. At the upper right of the course page are three views: Instructor, Student, and Quick Rearrange. Click Student to see exactly what students see, and Instructor to switch back.

Do students get more than one chance on a question?

By default, template courses give every student unlimited attempts, 3 at a time: a student gets 3 tries at a version, sees the answer, then can click "Try Another Similar Version."

You can change this per assessment — unlimited on homework, but one attempt on a quiz or test, for example.

How do I make something a Test or Quiz?

Two settings control this:

  • Settings — set Submission Type → Quiz-style so students submit all answers at once and see results afterward, instead of instant per-question feedback.
  • Gradebook category — to group it under "Test"/"Quiz," go to Gradebook → Settings → Categories → Add New Category, then set the assessment's Core Options → Gradebook Category to it. It appears in the gradebook once the assessment is live.
I don't see any entries in my gradebook.

Template courses include premade assignments for every section, and they appear automatically.

Hidden assessments won't show until there are student scores — that lets you keep unused assessments out of the way without deleting them.

My school uses a different gradebook. Can I still use XYZ Homework?

Yes. The XYZ gradebook updates automatically, and you can export grades to a .csv file (from the gradebook's export settings) to open in any spreadsheet or import into your school's system. If your LMS supports it, grades can also sync automatically — see the LMS question below.

Can I connect XYZ Homework to my LMS (Canvas, Blackboard, Moodle, D2L)?

Yes — XYZ Homework integrates with any major LMS, and grades sync back automatically. Most XYZ schools use Canvas.

See the step-by-step LTI 1.3 setup guide for Canvas, Blackboard, Moodle & Brightspace →

Need a hand? Email support@xyzhomework.com.

Do LatePasses work when students open assignments from Canvas or another LMS?

Yes. When a student launches an assignment from your LMS, the assignment's opening page shows a Redeem LatePass button under the due date whenever a LatePass can be used, and the same option is in the assignment's More (⋯) menu. Students never need to visit xyzhomework.com directly.

The one thing that works differently in an LMS course: students join your XYZ roster the first time they launch from the LMS, and at that moment they receive the number of LatePasses in Course Settings → Additional Options → Auto-assign LatePasses on course enroll (the default is 0). Set that number before the term starts. Roster → Manage LatePasses only changes students who are already on the roster, so use it for anyone who launched before you set the default.

This is also why Canvas Student View usually shows no LatePass button: the Test Student is a brand-new enrollment, so it arrived with 0 LatePasses. To test the button, give the Test Student passes under Roster → Manage LatePasses (it appears on your roster once it has launched). Changing the auto-assign number afterward only affects students who enroll later.

Two Canvas-side settings to check:

  • Available until — a LatePass extends the due date inside XYZ only. If the Canvas assignment has an "Available until" date, Canvas locks the launch at that time regardless. Leave it blank, or set it later than the longest LatePass extension.
  • Late policies — Canvas still records the work as submitted after its own due date. If you use a Canvas late policy with automatic deductions, that deduction is applied on top of the LatePass. The policy is course-wide and cannot exclude individual assignments, so either turn it off, clear the late status on the affected submission in the Canvas gradebook, or move the Canvas due date to match the extension.
Does XYZ Homework support students with accessibility needs?

Yes — XYZ Homework supports keyboard answer entry (an alternative to drawing or graphing with a mouse) and works with screen readers, and we're continually improving accessibility. For specific accommodations, email support@xyzhomework.com.

Still have a question? Email support@xyzhomework.com anytime — we help students and instructors alike.

Student Support

Step-by-step guides for students getting started with XYZ Homework.

Find help with your next step

Search guides about signing in, joining a course, activation, homework, grades and accessibility.

Browse student support guides

How to answer graphing questions: videos, written steps and practice

Enrollment & Activation (LTI)

Read the enrollment and activation (LTI) guide

Graphing Your Answers

Some questions ask you to answer by drawing on a number line or a coordinate grid. These two videos show the graphing tool step by step. Both videos have captions. You can turn them on or off in the player.

Do you use a keyboard or a screen reader? You can type your graph instead of drawing it. The Coordinate grids video shows how at 3:32, and its transcript has the same steps.

Number lines

Read the transcript: Number lines

0:00 How to graph your answers: number lines

Some homework questions ask you to answer by drawing on a number line. Every example in this video uses the same graphing tool as your homework.

0:10 The graphing toolbar

Every graphing question has a graph and a row of tools under it. Pick a tool first, then click the graph. Number line questions use up to three tools: the Line segments and rays tool, the Closed dot tool, and the Open dot tool. Everything you draw stays on the line. Most graphs move each click to the nearest grid mark, so you don't need to click exactly on a mark. Clear All erases everything you drew on that graph. There is no undo. Whenever you need to redraw a graph, click Clear All. It clears only the graph it sits under: a question with two graphs has two Clear All buttons.

0:50 Example 1 · An inequality: one dot and a ray

Graph x is greater than or equal to negative two on the number line. Choose the Closed dot tool. The symbol greater than or equal to includes negative two, so its dot is filled in. Click negative two on the number line. Now choose the Line segments and rays tool. Click negative two to start the ray. Click the last number at the right end of the line, ten. An arrowhead appears, so the graph keeps going to the right.

1:20 Example 2 · An interval: two dots and a segment

Graph the interval from negative three to four, with a parenthesis at negative three and a square bracket at four, on the number line. Choose Open dot. The parenthesis leaves negative three out, so its dot is open. Click negative three on the number line. Choose Closed dot. The square bracket includes four. Click four on the number line. Choose Line segments and rays, then click negative three and four to join the dots.

1:51 Example 3 · Two pieces: rays going opposite ways

Graph x is less than negative one or x is greater than or equal to two on the number line. Choose Open dot and click negative one. The symbol less than leaves negative one out. Choose Closed dot and click two. The symbol greater than or equal to includes two. Choose Line segments and rays. Click negative one, then the first number at the left end, negative ten, to draw a ray going left. Click two, then the last number at the right end, ten, to draw the second ray.

2:27 Redraw with Clear All

The segment and its dots are separate pieces. If you move the end of a segment, move its dot too. There is no undo. If you need to redraw a graph, click Clear All and draw it again. Your drawing is your answer. Submit the question the same way you submit any other answer. To practice, use the interactive graphing guide. On each example, press the Watch the steps button to see it done. Then press Try it yourself. Do you use a keyboard or a screen reader? You can type your graph instead. The coordinate grids video and the graphing guide have the steps.

Coordinate grids

Read the transcript: Coordinate grids

0:00 How to graph your answers: coordinate grids

Some homework questions ask you to answer by drawing on a coordinate grid. Every example in this video uses the same graphing tool as your homework. Pick a tool first, then click the graph. Each tool draws one kind of shape from the points you click. Coordinate grid tools show only a picture, not a name. Watch which picture the pointer clicks in each example. A shape is finished only after its last click. Clicking outside the graph, even on a button, erases a shape you haven't finished. Most graphs move each click to the nearest grid mark, so you don't need to click exactly on a line. Clear All erases everything you drew on that graph. There is no undo. Whenever you need to redraw a graph, click Clear All. It clears only the graph it sits under: a question with two graphs has two Clear All buttons.

0:53 Example 4 · Plot points

Plot the points two comma three, negative four comma one, and zero comma negative five. This question opens with the Line tool selected. Choose the Dot tool first. Click two comma three: from the origin, two right and three up. Click negative four comma one: four left and one up. Click zero comma negative five. It sits on the y axis.

1:21 Example 5 · Graph a line from two points

Graph y equals two x minus three. Find two points on the line. When x equals zero, y equals negative three. When x equals two, y equals two times two minus three equals one. With the Line tool selected, click zero comma negative three. Move to two comma one and click. The line runs through both points to the edges of the graph.

1:47 Example 6 · Graph a linear inequality

Graph y is less than two x plus one. The symbol less than leaves out the boundary, so choose Linear inequality, dashed line. Solid is for less than or equal to, or greater than or equal to. Click two points on the boundary line, y equals two x plus one. Click zero comma one, then one comma three. Move the pointer. The shading follows it. To pick a side, test the point two comma zero. Put x equals two and y equals zero into the inequality. Zero is less than two times two plus one, which is true, so click two comma zero to shade that side. The inequality is finished only after this third click.

2:33 Example 7 · Graph a parabola: vertex first

Graph f of x equals the quantity x minus one, squared, minus four. Choose the Parabola tool. A parabola needs its vertex and one more point. Click the vertex first. For this function, the vertex is one comma negative four. Click one more point on the parabola. f of three equals zero, so click three comma zero. The tool draws the whole parabola.

3:00 Example 8 · Move a point, then remove one

Plot the point two comma three. This graph already has two mistakes on it. The dot at three comma two belongs at two comma three. Choose the Dot tool, the tool that drew it. Press on the dot, drag it to two comma three, and let go. The dot at negative four comma one is extra. Drag it off the graph and let go to remove it. To redraw the whole graph instead, click Clear All. It erases everything so you can start again.

3:32 Keyboard entry instead of drawing

Do you use a keyboard or a screen reader? Is a mouse hard to use? You can type your graph instead of drawing it. From your LMS, start or resume the assignment, then select the More options button at the top of the questions, then User Preferences. Under Drawing Entry, choose Keyboard and text-based drawing entry alternative. Select Update Info, then reload the assignment page. Graph questions now show “Elements to draw:” and an Add new drawing element list in place of the drawing tools.

4:07 Redraw with Clear All

There is no undo. If you need to redraw a graph, click Clear All and draw it again. Your drawing is your answer. Submit the question the same way you submit any other answer. To practice, use the interactive graphing guide. On each example, press the Watch the steps button to see it done. Then press Try it yourself.

How to Use LatePasses

Read the how to use LatePasses guide

Using XYZ through Canvas or another LMS? Open the assignment from your LMS: the Redeem LatePass button is on the assignment's opening page under the due date, and in the More (⋯) menu at the top. If it's missing, the usual reasons are that you have no LatePasses left, the assignment doesn't allow them or has no due date before the course end, or you already opened it in Practice mode.

Basics of User Settings

Read the basics of user settings guide

Instructor Support

Comprehensive guides for instructors setting up and managing their XYZ Homework courses.

How to Create a Course

How to Adjust Due Dates

Reviewing, Adding, and Removing Questions

Rearranging, Hiding, or Deleting Content

Copying Items from Another Course

Basics of Course Settings

How to Setup LatePasses

Connected to Canvas or another LMS? Students join your XYZ roster the first time they launch from the LMS and receive the LatePasses set in Course Settings → Additional Options → Auto-assign LatePasses on course enroll (default 0), so set that number before the term starts. Manage LatePasses on the roster only affects students who have already launched, including Canvas's Test Student. Students redeem passes with the Redeem LatePass button on the assignment's opening page. Also check the Canvas assignment's Available until date and any Canvas late policy — both still apply after an XYZ LatePass extension.

Gradebook & Roster Basics

Assessment Settings & Assessment Creation

Integrating Into an LMS

Connect XYZ Homework to Canvas, Blackboard, Moodle, or Brightspace with LTI 1.3 — students launch assignments from your course and grades sync back automatically. Our step-by-step guide covers the one-time administrator setup and how instructors add assignments.

Open the LMS setup guide

Basics of User Settings