Find the message you see, then open the page that explains it. To search this page on a computer, press Ctrl+F (⌘F on a Mac). On a phone, open your browser's menu and choose Find on page or Find in page. Then type a few words from the message. Parts that change, such as dates, names and numbers, are shown as …
Messages that mention cookies
If a message mentions cookies, reopen the assignment from your LMS and try its new-tab or new-window option. If it still fails, tell your instructor or support the exact message. The message alone doesn’t identify the cause. See the message about cookies.
A
B
C
D
E
Joining with a Course ID
Typing math answers
The message about cookies
The message about cookies
Graphing answers
Graphing answers
Course link not established yet
Session expired or "State not found"
Session expired or "State not found"
The message about cookies
Sign In or Create Account? · Forgot username or password
G
H
I
L
M
N
P
Joining with a Course ID
Joining with a Course ID
Using a LatePass
Paid, but still asked to activate · Charges, receipts and refunds
Joining with a Course ID
Joining with a Course ID
Joining with a Course ID
Charges, receipts and refunds
Forgot username or password
Blank, spinning or sign-in loop · The message about cookies · First time from your LMS
Accessibility settings
Submit, Check Answer and Save
Q
R
S
T
Course link not established yet
Assignment won't open
Forgot username or password
Course link not established yet
Assignment won't open
Joining with a Course ID
Pages won't load or keep spinning
Pages won't load or keep spinning
Pages won't load or keep spinning
Assignment won't open · Timed tests
Forgot username or password
Submit, Check Answer and Save
Work didn't save or still in progress
Timed tests
Assignment won't open
Assignment won't open
Using a LatePass · Assignment won't open
Course link not established yet
Assignment won't open
Course link not established yet
Course link not established yet
Tries and similar questions · Score not in my LMS
Timed tests
Forgot username or password
U
Y
Joining with a Course ID
Using a LatePass
Using a LatePass · Assignment won't open
Using a LatePass
Tries and similar questions · Submit, Check Answer and Save
Access code or discount code
Score not in my LMS · Work didn't save or still in progress
Work didn't save or still in progress
Work didn't save or still in progress
Extra time, but test still closed
Work didn't save or still in progress
Assignment won't open
Assignment won't open
Work didn't save or still in progress
Using a LatePass
Free trial and activation
Paid, but still asked to activate · Charges, receipts and refunds
Paid, but still asked to activate
Tries and similar questions
Submit, Check Answer and Save
Work didn't save or still in progress · Submit, Check Answer and Save · Timed tests
Work didn't save or still in progress · Extra time, but test still closed · Assignment won't open · Timed tests
Timed tests
Free trial and activation
Pages won't load or keep spinning
Charges, receipts and refunds
Charges, receipts and refunds
Session expired or "State not found"
Session expired or "State not found"
Free trial and activation