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Answers and graphing

Typing math answers How to type fractions, exponents, square roots, equations, intervals and "does not exist" so XYZ Homework reads your answer the way you mean it. How to answer graphing questions Watch two how-to videos with captions and transcripts, read the steps, and try eight graphing examples: number lines, points, lines, inequalities, parabolas and fixing mistakes. Includes keyboard entry instead of drawing. Tries and similar questions How many times you can answer a question, what "Get a similar question" does, and which try counts toward your grade.

Devices and help

Pages won't load or keep spinning Steps to try when XYZ Homework pages stay blank, never stop loading, look unstyled, or a submission hangs, and what the messages about slow replies mean. Common problems Steps to try when a graphing tool, LMS launch or Students page link does not work, and how to report a problem. Messages A to Z Every XYZ Homework message a student is likely to look up, in alphabetical order, with the help page that explains what it means and what to do. Contact support How to reach XYZ Homework support by email, phone or Zoom, what to put in your message so they can help the first time, and when to ask your instructor instead.

Getting in

First time from your LMS How to open your XYZ Homework assignments from your school's LMS, what you see the first time, and why you should always use the LMS link. Joining with a Course ID Create your XYZ Homework student account, log in, and enroll in your class with the Course ID your instructor gave you.

Grades

Score not in my LMS Why a score you can see in XYZ Homework hasn't reached Canvas, D2L Brightspace, Blackboard or Moodle, what you can check yourself, and what to ask your instructor.

Homework and tests

Finding your way around How to get from your course list to an assignment, move between questions, get help on a question, and check your grades, at xyzhomework.com and from your LMS. Submit, Check Answer and Save The buttons under each question and at the top of an assignment, how homework-style and test-style assignments differ, and what counts toward your grade. Work didn't save or still in progress What to do when your latest test attempt still shows as in progress or answers seem to be missing, and how to check earlier submitted attempts. Timed tests How the timer on a timed test works, how to submit in time, and what happens when the time runs out. Extra time, but test still closed How to start extra time your instructor gave you on a timed test after your timer ran out, and what to ask if it still won't open. Assignment won't open What each "can't open this assignment" message means, what you can do, and what only your instructor can change. Using a LatePass What a LatePass does, where the button is from your LMS or at xyzhomework.com, how to see how many you have, and what a LatePass can't do.

Opening from your LMS

Blank, spinning or sign-in loop What to do when an XYZ Homework assignment inside Canvas, D2L Brightspace, Blackboard or Moodle stays blank, never finishes loading, or keeps sending you back to a sign-in page. Session expired or "State not found" What to do when XYZ Homework says your session expired, "State not found" or "Nonce was already consumed" after you open it from your LMS. Course link not established yet Your LMS course isn't connected to XYZ Homework yet. Only your instructor can connect it, and here is what to send them. The message about cookies What to try when a cookie-related launch message appears: reopen the assignment from your LMS, try its new-window option, and report the exact message if it still fails.

Settings and accessibility

Accessibility settings Where to find your XYZ Homework preferences, and the settings for screen readers, keyboard graphing, math display, high contrast and answer entry. Extra time and accommodations How approved extra time on timed XYZ Homework tests gets set up, why extra time set in your LMS doesn't carry over, and what to send your instructor.

Signing in

Sign In or Create Account? The one-time page that connects your Canvas, D2L Brightspace, Blackboard or Moodle course to your XYZ Homework account: which half to fill in, and why Create Account can cause trouble later. Forgot username or password For accounts you create at xyzhomework.com, your username is your email address. How to reset your password, and what to do if the reset email doesn't arrive. Two accounts Signs that your payment, access code or work is on a different XYZ Homework account, how to find out which account has what, and who can fix it.

Trial and payment

Free trial and activation What the free-trial notice means, what happens when the trial ends, and how to activate XYZ Homework with a Student Access Code or by paying online. Access code or discount code The difference between a Student Access Code and an instructor's Discount Code, where each one goes on the activation page, and what to do about each error message. Paid, but still asked to activate What to do when you've paid or redeemed a code but still see the activation page, and how support can check your existing access and account. Charges, receipts and refunds When XYZ Homework charges your card, where your receipt goes, and what the Terms of Use say about refunds and cancelling.

Still stuck?

Email support@xyzhomework.com from the address you use for XYZ Homework, and include your name, school and course. See what to include. Never send your password. Phone and hours are on the Support page.